HOLIDAY CLOSURE 2024-2025

Holiday office closure - 20 December 2024 - 6 January 2025 

SHOPPING

Pasduchas accepts payment via Mastercard and Visa only using the payment form as prompted throughout the ‘check out’ stage of this site. Our secure payment gateway is Netregistry, one of Australia’s leading e-commerce merchants. This processes all Australian credit card transactions.

ORDER FULFILMENT

Pasduchas purchases are fulfilled within 2 business days of payment, Monday through to Friday – excluding holidays. Orders are sent out via Australia Post satchel within Australia only ( Please allow an extra 3 days travel for parcels delivering into rural areas ) – No international shipping. Orders placed on weekends or holidays will be processed within the next 2 business days subject to availability. Availability of products is not guaranteed. Pre orders cannot be cancelled as they are made to order for our customers and are dispatched as soon as they are produced for the customer. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone.

SHIPPING

SHIPPING WITHIN AUSTRALIA

Once shipped, you will receive a shipping confirmation email complete with a shipment tracking number. To track your item please log onto http://auspost.com.au/track/. If you have a general shipping query please contact us at info@pasduchas.com.au. Pasduchas do not accept responsibility for delayed, lost or damaged items occurring while in transit. Should you experience this you should follow up with Australia Post.

INTERNATIONAL SHIPPING

Shipments sent outside Australia are sold exclusive of GST and may be subject to import duties and taxes, which may be levied once your shipment reaches your country.

Delivery outside of Australia costs a flat rate of $25.00 for as many items as you purchase. Shipping is available to all countries, with some exceptions. If in doubt, please contact us.

For details of Customs charges please consult your own Customs authorities for the latest rates. Additional charges for customs clearance must be borne by you. Unfortunately, we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances. For more information on whether your order may be effected please follow this link: http://www.customs.gov.au/site/page5549.asp

Pasduchas is not liable for your parcel once it is in possession of the freight company both within Australia or internationally. If you are experiencing unusual delays please directly contact the nominated freighting service quoting the tracking number provided by Pasduchas at time of dispatch.

RETURNS, EXCHANGE & CREDIT NOTE POLICY

Click here to read the full returns policy. Your PASDUCHAS purchase comes with a customer satisfaction guarantee whereby if you find your purchase doesn’t fit the way you hoped then you can receive a refund on full priced items. Credit notes have no expiry and are non refundable or transferrable. Complimentary standard shipping on 1 exchange per order and a flat rate fee of $10 will be charged for any exchanges thereafter. All returns are the responsibility of the customer and refunds are excluding the initial shipping cost paid. All returns are at the cost of the customer. All returns must be I’m original condition, unworn, unwashed and with all original tags attached. 

REFUNDS

Please allow up to 7 business days for your refund to be processed once return received to our warehouse and allow an additional 5 days for the funds to reach your account depending on your payment method. 

CREDIT NOTE  

Credit notes are issued via email once return has been received to our warehouse - please allow up to 7 business days.

PRE ORDERS

While Pasduchas encourage you to secure our often-limited products, we also ask that you commit and are certain of your pre-order. We do not accept cancellations on pre-orders that are placed. Please consider all contributing factors when finalising a pre-order, including sizing, fit, colour, fabrication, date of delivery when placing a pre-order. With all pre-orders, Pasduchas commit to acquiring those items especially for you from the design team. If you find that the item does not suit or fit you correctly then the usual return policy applies.

SAFETY ONLINE

It is of high importance to us that you feel secure while shopping online at the Pasduchas e-boutique. If you have any questions not covered here please contact us.

PRIVACY

We accept payment via Mastercard and Visa only using the payment form as prompted throughout the ‘check out’ stage of this site. Our secure payment gateway is Netregistry, one of Australia’s leading e-commerce merchants. This processes all Australian credit card transactions. Pasduchas do not ever receive your credit card details and therefore the information cannot be stored. Beyond that, all other personal information submitted remains strictly private. Pasduchas does not share or sell information to third parties, nor use personal information for any reason other than its intended use. Once you make a purchase from the Pasduchas e-boutique you are automatically included in our updates, newsletters and correspondences. To request to have your name removed from these correspondences, please click on the unsubscribe button in the email marketing or email info@pasduchas.com.au.